The Importance of Emotional Intelligence for Managers
The Importance of Emotional Intelligence for Managers We know from people manager assessment center data that technical competence and strategic vision alone are not enough to ensure leadership success. Why? Because leaders must get their work done with and through...
What Top Leaders Do Differently
Leadership Leadership is not restricted to those who have a formal title. We know from leadership simulation assessment data that the best leaders are not necessarily defined by the formal position they hold in their organization. The qualities of leadership can show...
4 Areas that Every Leader Must Balance
A Juggling Act Most leaders tell us that it feels as if they have too many demands on their time — people to see, problems to solve, decisions to make. How can managers and leaders exert some control over all these requests for attention and find a better way to lead...
How to Be More Empathetic Leaders and Managers
Empathy at Work What does it mean to show empathy at work and why does it matter for leaders? Empathy, in general, is the ability to understand and share another’s feelings. In the workplace, it translates into the skill of developing genuine connections with team...
The Role of Behavioral Norms in Team Performance
Ideal Team Behavior We know from people manager assessment data that for a team to perform at its peak, it must achieve a certain level of team maturity. Following Tuckman’s familiar model of group development, here are the stages we often discuss in our new manager...
How Leaders Can Make People Feel Safer at Work
Harassment at Work and How Leaders Can Make People Feel Safer at Work As defined by the EEOC, harassment at work is “unwelcome conduct that is based on race, color, religion, sex (including sexual orientation, gender identity, or pregnancy), national origin, older age...
How Top Leaders Handle Uncertainty
In Times of Uncertainty Managers must deal with challenges on a daily basis. The best managers are consummate problem solvers. In “normal times,” most rely on proven processes that have already been established to guide them. But what happens when norms are upended by...
