How to Measure a New Manager’s Success
As a new manager, do you know how your success will be measured by company leadership?
Most leaders care most about business results. Others also care about how those results are achieved. If your team reaches the goals that were set for them in a way that aligns with your corporate culture, you will most likely have succeeded in their eyes.
As a new manager, you are no longer measured by your individual performance, but by how well your team is performing. When you understand that, it becomes easier to shift your focus from fulfilling your own individual dreams and ambitions to supporting the learning and growth of your team members. That is where your future as a manager begins and ends.
Are you ready to take on the challenge of creating a high performing team? Here, in a nutshell, is what you would learn in new manager training about how to get the best efforts from your direct reports:
1. Be clear.
Just as you need to know what is expected of you and how your success will be measured, so do your team members. Each one should be able to articulate exactly what their role is and how they will contribute to team goals. In addition, they should clearly understand the standards to which you will hold them accountable. Model the behavior you desire and expect from them. It is your job to see that they can deliver.
2. Stay close.
Your employees need your guidance. Communicate often. Offer feedback frequently. This is how they will learn, grow and understand what constitutes success and failure. The better you know them as individuals, the more effective your management strategies as they apply to each unique individual. Focus on their strengths and know what motivates them. Coach them through their mistakes so they understand how they could handle things better the next time. The difficult, but necessary, part is to hold them accountable when they fail. Encourage them toward greater effort and make sure they have the resources and support they need to succeed.
3. Keep an open mind.
As a new manager, it is best not to pretend you know everything. A little humility can go a long way toward winning the hearts and minds of your followers. Ask your employees for their suggestions for improvement. They are the ones who know best how to speed up productivity. Smart managers encourage a free exchange of ideas and are ready to try new ways of doing things.
4. Deal with conflict in a timely way.
New managers are often tempted to avoid dealing with conflict because they don’t want to rock the boat. Whether there are interpersonal issues to resolve or compensation disagreements, it is your job to be decisive, direct and fair. Listen with empathy and then take action as appropriate. Make your rationale transparent.
5. Think forward and backward.
Reflect backward each day to think about what worked and what didn’t. What did the team accomplish today? How might you have handled things differently? Then think forward. Good managers know how to plan for the future and prioritize their activities in a way that makes sense for them, for their team and for the organization.